COMPLAINTS & CORRECTIONS

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The Creative Passport is committed to accountability, transparency and ethical journalism. We recognise the right of individuals and organisations to raise concerns about our content and we take all complaints seriously.

This policy outlines the process for submitting complaints, requesting corrections, and how such matters are handled.

1. Submitting a Complaint

Complaints regarding the accuracy, fairness, balance or ethical standards of content published on The Creative Passport should be submitted in writing.

Complaints must include:

  • The complainant’s name and contact details

  • The title and date of the article or content concerned

  • A clear explanation of the nature of the complaint

Complaints should be sent to:

Email: editor@thecreativepassport.co.za
(Or interim contact email while the website is being established)

2. Timeframes

We aim to:

  • Acknowledge receipt of a complaint within 48 hours

  • Provide a substantive response within 7 working days, unless the matter requires further investigation, in which case the complainant will be informed of any delay.

3. Right of Reply

Where a complaint concerns critical reporting or allegations, The Creative Passport recognises the right of affected parties to respond. Where appropriate, responses will be published fairly and without distortion.

4. Corrections and Clarifications

Where an error of fact is identified, whether through a complaint or internal review, The Creative Passport commits to correcting the record promptly and transparently.

Corrections will:

  • Clearly identify the error

  • Provide the accurate information

  • Be published with appropriate prominence

Clarifications may be issued where content is factually correct but requires additional context to avoid misunderstanding.

5. Apologies

Where warranted, an apology will be issued in a clear and sincere manner, acknowledging any harm caused by inaccurate or unfair reporting.

6. Complaints Escalation

If a complainant is not satisfied with the outcome of the internal complaints process, they may escalate the matter to the Press Council of South Africa, in accordance with its procedures and timelines.

7. Commitment to Ethical Standards

The Creative Passport is committed to upholding high standards of journalism and welcomes constructive feedback from its readers. This complaints process forms part of our broader commitment to responsible media practice and public accountability.



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