PUBLIC ENTITIES ARE NOT PRIVATE SPACES
Public entities must never be treated as private entities — especially when dealing with the public and responding to public outcries. Yet, in South Africa’s Cultural and Creative Industries, this basic principle is increasingly ignored. What we are witnessing is not just administrative failure, but a worrying culture of entitlement , where management, officials, and workers in public institutions behave as though they are doing the public a favour by simply doing their jobs. When Public Service Feels Like a Favour Artists, cultural practitioners, organisations, and ordinary citizens engage public entities seeking information, support, funding clarity, or accountability. Too often, they are met with: Dismissive attitudes Silence or delayed responses Hostility when asking questions Defensive reactions to public criticism Why has public service been reduced to an act of charity rather than a responsibility? Who gave permission for public officials to forget that they serve the publ...